Answered By: Sanya Baker
Last Updated: 25 Jul, 2018     Views: 331

Hi Amgad,

I'm sorry to hear you are having issues with accessing articles.

The “Authorization failure” error is known by ICT and they are investigating. In the meantime there are 3 possible workarounds – at least one of these has worked for everyone we’ve talked to:


1.      Change browser/use a different browser

2.      Make sure that your browser is set to accept cookies

3.      Clear the browser cache and cookies

I hope this helps!

Many thanks,


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