Skip to Questions

Ask a Librarian

Useful Tip: Search by keyword, e.g. referencing

My e-book comes up with the message E_AUTH_BAD_DEVICE_KEY when I try to download to Adobe Digital Editions or Bluefire Reader. What do I do?

Last Updated: Sep 04, 2015  |  58 Views
Topics: E-books

Was this helpful? 0   0


To fix this, you just need to ‘deauthorize’ the app and ‘reauthorize’ with your Adobe ID. There’s no need to create a new ID.

In Adobe Digital Editions, Ctrl+Shift+D to bring up the authorisation options. In Bluefire Reader, click on the Information icon.

If you’ve forgotten your Adobe ID or password, you can reset it at

Answered by Sanya BakerBookmark and Share

Other Answers / Comments (0)

    Live Chat

    Chat with us Monday to Friday 10am-4pm, Saturday and Sunday 11am-5pm

    More Ways to Ask Us